Customer Support & Wholesale Inquiry
Our customer service team is available Monday to Friday (9:00 AM – 5:00 PM AEST) at info@vapeaero.com to assist with orders, delivery enquiries, product questions, 14-day unused returns, 48-hour DOA replacements, and multi-carton 10-Pack Wholesale (AU$289) quotes. Orders are processed and dispatched within 24 hours of payment receipt (Same-Day Cut-Off: 2:00 PM AEST).
info@vapeaero.com
Official customer service email for order status, pre-dispatch cancellation, AusPost tracking, 14-day unused return address requests, and product questions. (Alias: support@vapeaero.shop · Written email desk; no public phone/WhatsApp)
Mon–Fri · 9:00 AM – 5:00 PM AEST
24-Hour Order Processing · Same-Day Cut-Off: 2:00 PM AEST (Sydney West & Melbourne Tullamarine hubs). Weekend & public holiday orders dispatch next business day.
info@vapeaero.com
Priority desk for 48-hour Dead-on-Arrival (DOA) / Autofire / Scratch-QR claims and bulk 10-Pack / 30-Pack / 50-Pack Wholesale master case quotes. (Compliance Alias: compliance@vapeaero.shop)
Send a Support or Wholesale Request
Check Order & AusPost Status
Enter your order reference and checkout email to verify your Sydney West or Melbourne Tullamarine dispatch wave: